Cookie & Privacy Policy

Last updated: 22nd April 2021

 

Summary
This privacy policy sets out how Light Science Technologies Holdings Ltd will process any personal data that we collect from you or that you provide to us.

 

Light Science Technologies Holdings Ltd is committed to ensuring that your privacy is protected and respected. Please read this policy to understand how we will treat your personal data.

For the purpose of Data Protection 2018 (Act) / EU General Data Protection Regulation 2018 (GDPR), the data controller is Light Science Technologies Holdings Ltd, 1 Lowman Way, Hilton Business Park, Hilton, Derby, DE65 5LJ.

 

  1. Individuals whose data we collect and process
  • Visitors to our website at lightsciencetechnologiesholdings.com
  • Individuals who are authorised to use our products and services on our customers behalf such as authorised resellers, fitters or overseas partners.
  • Individuals who are end users of our products and services.

 

  1. Information we process about Individuals using our website
  • Information collected by Google Analytics and other technology such as cookies (please see IP addresses and cookies)
  • Information that may be provided by filling in forms on our website. This includes information provided at the time of subscribing to our services or completing forms for requesting information. This includes information such as:
    • Name (first and last name)
    • Contact details (Email, Company telephone and Company mobile number)
    • Company details (Name, Company Address,)
    • Job title
    • Details regarding the enquiry
  • Where this information is provided via submitted forms on our website, it is automatically entered onto our CRM platform and used for Marketing purposes.
  • Within our CRM Platform, we establish Legitimate Interest, Consent to Communicate and Consent to process data under GDPR requirements.
  • Light Science Technologies do not collect special category data.

 

  1. IP addresses, cookies and others
  • Light Science Technologies Holdings Ltd may collect information about your computer including your IP address, operating system and browser type for system administration purposes. This is information collated to gain insight into browsing patterns and data. This does not identify individuals and will be deleted after 12 months.
  • We may obtain information about your general internet by using technologies such as ‘cookies’, which store information on the hard drive of your computer. This helps Light Science Technologies Holdings Ltd to improve our site. They help us to:
    • Understand visitor numbers
    • Store information about preferences and goods that may be of interest
    • Speed up your searches
    • Recognise when you return to our website
    • Details of your visits to our site including, but not limited to, location data and other communication data.
  • You may refuse to decline the addition of cookies by activating settings on your browser. This may effect usage of the website and you may be unable to use certain areas
  • We use Google Analytics and other monitoring software on our site. These types of technologies allow Google to access how your information is processed by third parties.
  • You should consult third policy privacy policies such as Google if you have any concerns.
  • This data is collected as aggregate data meaning we are able to see trends and behaviours but individual data cannot be identified.

 

  1. Information we process about End Users
  • In addition to the above we process information on behalf of our customers that includes:
    • Information submitted via our customers directly via submitted forms
      • Name (first and last name)
      • Contact details (Email, Company telephone and Company mobile number)
      • Company details (Name, Company Address,)
      • Job title
      • Details regarding the enquiry
    • When creating an account with us to purchase products, we ask the customer to complete an Account Form which would include Name, Company Address, Contact details such as email address and telephone number as well as Company Registration details and Financial references.
  • This data is entered into our internal account systems when a customer wishes to create an Account for purchase of goods.
  • This data is periodically reviewed to determine accounts are updated and whether still relevant for one to be open. See also below.

 

  1. Retention & deletion

Light Science Technologies Holdings Ltd retains your information while you remain an active client, unless you make a request to delete your information.

 

If you stop being an active client, we will retain your information unless you request that your details be deleted; however, we will only contact you if we believe the information to be of ‘legitimate interest’.

 

If you have provided personal data to use via lightsciencetech.com, this data is reviewed periodically and updated as required with fresh information such as an individual changing company. However, data remains in the system for the duration of our CRM contract unless a specific request is made to delete.

 

If you have signed up to receive our newsletter / requested information from us, we will retain your information until you request it to be removed / deleted for a period of up to 5 years. After this point we will review the data and look to see if it still relevant to hold in our systems.

 

Light Science Technologies Holdings Ltd may retain certain information after request for deletion:

  • If your account is unresolved, such as outstanding invoices.
  • If it is deemed necessary due legitimate business interests such as fraud prevention.
  • If we are required by applicable law.

 

  1. Where we store individual’s personal data:
  • The data that we collect may be transferred to and stored at a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or one of our suppliers. By providing this data you agree to this transfer, storage or processing.
  • Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
    • (i) We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data; or

 

  • (ii) Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK..
  • Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.

 

  1. Security and control
  • All information provided is stored on secure servers and is accessible only by you, as an End User, Authorised user(s) of our services and software.
  • Please note the transmission of data via the internet, despite our best efforts may not be completely secure. Any transmission is at your own risk. We use strict procedures and security features to reduce the risk of unauthorised access.
  • Where data is sent outside of the EU, our data is encrypted under Standard Contractual Clauses for when an international transfer is required such as product design information. Our emails are also encrypted using end to end encryption.

 

  1. How we use your information
    • We use your information in several ways:
    • To ensure that content from our site is presented in the most effective way on your computer.
    • Provide you with information related to products, services that we believe may be of interest to you which you have consented to:
      1. Contact you where you have specifically requested us to do so for more information.
      2. Carry out our obligations that relate to contracts that we (Light Science Technologies Holdings Ltd) and you (the Customer) have entered.
  • Notify of you changes to a service.
  1. As an existing customer, we will only contact by means approved by you with information that we feel is similar to those of a previous sale with us.
  • No personal information is disclosed to third parties with regards to advertisers or any other marketing purposes

 

  1. Sharing your information
    • We may disclose your personal information to third parties if:
    • The business or assets are bought or sold in which case we may disclose your personal data to a potential buyer.
    • If under a duty of care, we are obliged to share your personal data if we are required to comply with any legal obligation or to apply to our terms and conditions, or to protect the rights, property and safety of Light Science Technologies Holdings Ltd
    • You have the right to ask us not to process your personal data for marketing purposes. You can email us to request that your data is not processed at info@lightsciencetech.com.

 

  1. Link to others
  • From time to time, our website may contain links to and from other websites.
  • If you follow these links, these websites have their own privacy policies. Please read these carefully before sending. We do not accept liability for any other websites you may visit and their corresponding privacy policy.

 

  1. Accessing your Information
  • GDPR gives you the right to access information held about you. To find out what personal information about you is held by making a ‘data subject access request’ to. If we do hold information about you, we will:
    • Tell you what information we are holding.
    • Tell you why we hold it.
    • Tell you who we would disclose it to
    • Let you have a copy.
  • Any formal subject request should be made in writing to our office address: 1 Lowman Way, Hilton Business Park, Hilton, Derby, DE65 5LJ.
  • We will make every effort to provide you this information for free however we may charge a fee for anything we deem beyond a reasonable request.

 

  1. Updating or changing your information
  • If at any time you wish to change your information, you can contact us with updated contact details by sending an email to info@lightsciencetech.com
  • If you wish to opt-out of marketing emails, you can do this by amending your permissions with the emails we send or send an email to info@lightsciencetech.com requesting to unsubscribe.

 

  1. Data subject rights
  • Right to Rectification – if your data is inaccurate, you have the right to ask the controller (Light Science Technologies Holdings Ltd) to correct that data.
  • Right to Object – if you wish to object to any processing, unless we (Light Science Technologies Holdings Ltd) can be provided with a strong reason not to, processing will stop.
  • Right to be Forgotten – you have the right to request your data is erased without reasonable delay. If one of the following conditions are met, we (Light Science Technologies Holdings Ltd) will deem this a reasonable request.
    • The data is no longer required.
    • The data subject withdraws consent.
    • Light Science Technologies Holdings Ltd deems no reason to override this decision.

There may be reason for Light Science Technologies Holdings Ltd to contest this:

  • Processing is unlawful.
  • We no longer need the data for its original purpose; however it is needed for legal purposes.
  • Right of Data Portability – the right to receive a copy of your data in a machine-readable format e.g., word, xls or CSV.

 

  1. Changes to our policy
  • Any changes made to this Privacy Policy, will be updated on this page.

 

  1. Get in touch

If you wish to get in touch regarding this Privacy Policy you can email info@lightsciencetech.com or write to Light Science Technologies Holdings Ltd, 1 Lowman Way, Hilton Business Park, Hilton, Derby, DE65 5LJ.